bdtk11 Privacy Policy

bdtk11 uses your identity and contact data to create and manage your player account, verify your age (minimum 21 years), confirm your identity in accordance with our Know Your Customer (KYC) obligations, and prevent duplicate account creation. This processing is necessary to perform the contract between you and bdtk11 and to comply with legal obligations.

• National ID (NID) or passport data is used solely for age and identity verification and is not used for any marketing or profiling purpose.
• Verification documents are stored securely and retained only for the period required by applicable law or our internal record-keeping policy (typically five years from account closure).

Financial data is processed to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. All BDT transactions are logged for reconciliation, dispute resolution, and anti-money laundering (AML) compliance purposes.

• We share the minimum necessary financial data with our payment processor partners solely to execute your requested transaction.
• Transaction records are retained for a minimum of five years to satisfy financial regulatory requirements.
• bdtk11 employs automated fraud detection systems that analyse transaction patterns to identify and prevent fraudulent activity on the platform.

Gaming data — including bet history, session logs, and game preferences — is used to deliver the core bdtk11 gaming experience, including casino games from providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, as well as sports betting markets covering cricket (BPL, IPL, T20 World Cup), football, kabaddi, snooker, and other sports.

• Session and game logs are also used to operate our responsible gaming tools, including session time reminders, deposit limit enforcement, and self-exclusion management.
• Game history data may be used in aggregate, anonymised form for platform analytics and game performance reporting.

With your consent, bdtk11 may send you promotional communications about bonuses, seasonal offers (such as Eid promotions, Pohela Boishakh specials, BPL season offers), and new game launches. You may withdraw your consent to marketing communications at any time by contacting bdtk11 support at [email protected].

• Withdrawal of marketing consent does not affect your ability to use your bdtk11 account or receive essential service communications (e.g., transaction confirmations, security alerts).
• bdtk11 does not share your contact data with third-party marketers for their own promotional purposes.

Technical data and usage data are processed to maintain the security and integrity of the bdtk11 platform, detect and investigate suspected fraud or abuse, respond to law enforcement or regulatory requests, and enforce our Terms & Conditions. This processing is necessary for bdtk11's legitimate interests in operating a secure, compliant platform.

• IP address logs are retained for a maximum of 12 months unless required for an ongoing investigation.
• bdtk11 will disclose personal data to competent authorities where required by applicable law and will notify the affected player where legally permitted to do so.
• All staff with access to personal data are subject to strict confidentiality obligations.

• Account and identity data — retained for the duration of your active account plus five years following account closure, to satisfy KYC and AML record-keeping requirements.
• Financial transaction records — retained for a minimum of five years from the date of the transaction, in accordance with financial regulatory obligations applicable to payment service operations in Bangladesh.
• Gaming session logs and bet history — retained for three years from the date of each session, used for dispute resolution, responsible gaming monitoring, and regulatory compliance.
• Marketing consent records — retained for three years from the date of consent, or until consent is withdrawn, whichever is earlier.
• Support communications — retained for two years from the date of the last communication in each case, used for quality assurance and dispute resolution.
• Technical and usage logs — retained for 12 months on a rolling basis, used for security monitoring and platform performance analysis.

At the end of each applicable retention period, bdtk11 will securely delete or anonymise your personal data so that it can no longer be associated with your identity.

• Right of access: You may request a copy of all personal data bdtk11 holds about you. We will respond within 30 days of receiving a verified request.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You may ask bdtk11 to suspend processing of your data in certain circumstances — for example, while a dispute about data accuracy is resolved.
• Right to data portability: You may request a machine-readable copy of the personal data you have provided to bdtk11, so that you can transfer it to another service if you wish.
• Right to object: You may object to processing carried out on the basis of bdtk11's legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team at [email protected]. We may ask you to verify your identity before processing your request. All rights requests are handled free of charge.